How to Rethink Your Fitness Business Space and Maximise Efficiency and Profitability

How to Rethink Your Fitness Business Space and Maximise Efficiency and Profitability

Is your fitness business making the most of its space? Many gym owners don’t realise just how much wasted potential exists within their four walls. Whether it’s inefficient layouts, underutilised rooms, or outdated facilities, rethinking your space can significantly enhance member experience, increase revenue, and future-proof your business.

The owners of The Fit Club, a 20,000-square-foot gym, found themselves only effectively using half their space. Instead of moving to a larger (and more expensive) facility, they decided to optimise what they already had. Here’s how they did it—and how you can rethink your own space to maximise efficiency and profitability.

1. Audit Your Current Layout

Before making any changes, evaluate how your space is currently being used. Walk through your facility and ask yourself:

  • Which areas are always busy, and which are empty most of the time?
  • Are certain activities taking up too much room for their actual demand?
  • Are there any bottlenecks that affect the flow of movement in your gym?
  • Are some pieces of equipment underutilised while others have constant wait times?
  • Do your members naturally navigate the space, or do they struggle to find their way around?
  • Are there dead zones—spaces that serve no real function or feel uninviting?

How to Conduct an Effective Audit

  • Observe Peak and Off-Peak Hours: Take note of member behaviour during busy and quiet times to identify areas of congestion or underuse.
  • Survey Your Members: Ask them which areas they love and which they avoid, giving you insight into potential improvements.
  • Track Usage Data: If you have digital check-ins for classes or equipment usage reports, analyse them to spot trends.
  • Walk Through with Fresh Eyes: Bring in a consultant, trainer, or even a trusted member to get a fresh perspective on layout issues.

Bigger doesn’t always mean better…

The Fit Club realised that their spin class was held in a massive room that lacked atmosphere. By knocking through a wall, they created a smaller, more engaging spin studio. This freed up space for a new functional training area and additional classroom, making better use of their facility.

Food for thought: What areas in your gym could be repurposed for a better experience?

2. Unlock Hidden Value by Converting Back-End Spaces

Some of the most overlooked areas in a gym aren’t the ones members see daily—they’re the spaces tucked away behind the scenes. Storage rooms, oversized admin offices, and bulky heating systems often take up more room than necessary, limiting your ability to make the most of your square footage.

By streamlining these back-end spaces, you can unlock valuable real estate within your gym. This could mean converting an oversized storage area into a stretching zone, downsizing an admin office to free up room for a PT consultation space, or upgrading an outdated heating system to reclaim space for additional equipment. Every square foot matters—optimising these hidden areas can lead to better functionality, improved member experience, and new revenue opportunities.

How to Identify Wasted Back-End Space

  • Check Storage Rooms: Are they cluttered with unused or outdated equipment? Could they be downsized to free up space?
  • Review Admin Areas: Are offices larger than necessary? Could remote work or a shared workspace reduce their footprint?
  • Assess Utility Spaces: Could a bulky heating system be replaced with a compact, modern alternative to reclaim valuable square footage?

Downsizing can be your best friend…

For example, The Fit Club’s boiler room was noisy, inefficient, and taking up prime real estate near the gym floor. By upgrading to a more compact heating system tucked away in an unused corner, they freed up enough space to create an overflow dumbbell room—instantly improving member experience and satisfaction.

Food for thought: Where are your hidden gym spaces that could be repurposed for functional use?

3. Open Up Your Floor Plan

Many gyms start with segmented spaces, creating separate rooms for different training styles, but as membership grows, this can become restrictive. An open-plan layout allows for greater flexibility, making it easier to adapt to trends, maximise floor space, and improve member flow.

By removing unnecessary partitions, gyms can create multi-use zones that accommodate a wider range of activities, from functional training to group classes. This not only enhances the member experience but also ensures the space evolves with demand, supporting long-term growth and scalability.

  • Do walls, treatment rooms, or unnecessary partitions limit the usability of your gym floor?
  • Would an open-plan design allow for better class integration and member flow?
  • Are there areas that feel cramped or uninviting due to excessive division?

How to Open Up Your Space

  • Evaluate structural walls—vs. non-load-bearing walls to see what can be removed.
  • Consider multi-use zones—open spaces can double as areas for classes, circuits, or PT sessions.
  • Ensure member flow is intuitive—a clear and open space should make it easy for members to navigate.

Time to knock down those walls…

To create more usable space, The Fit Club stripped away small walls and unused rooms, opening up their gym floor. This allowed them to install additional power racks, making them the go-to gym in town for strength training.

Food for thought: Could merging two smaller areas into one larger space create a multifunctional zone for group classes and individual training?

4. Reconfigure Changing Rooms for Efficiency

Changing rooms are a necessity in any gym, but they’re often seen as purely functional spaces rather than valuable real estate. Many gyms dedicate too much square footage to locker areas that remain underutilised, while other parts of the facility feel cramped or overcrowded. With a smart redesign, changing rooms can be optimised to improve efficiency, free up space for new revenue-generating opportunities, and enhance the overall member experience.

How to Optimise Changing Rooms

  • Assess locker usage—do you have more lockers than needed, or could you offer smaller, more compact options?
  • Look at shower and toilet areas—could a better layout improve space usage?
  • Consider premium options—such as dedicated PT client rooms or upgraded amenities.

Your changing rooms can be a goldmine…

The Fit Club’s male changing room was much larger than necessary, so they redesigned the space, creating a more compact ladies’ changing room. With the extra space left behind, they saw an opportunity to repurpose it for something high in demand—a reformer Pilates studio. The result? A waitlist of 200 eager members before the studio even opened.

Food for thought: Could resizing your changing rooms create space for a new revenue-generating service?

5. Future-Proof Your Gym by Adapting to Trends

The fitness industry is constantly evolving, with new trends, training methods, and member expectations shaping the way gyms operate. Future-proofing your gym isn’t just about keeping up—it’s about staying ahead, ensuring that your space, services, and offerings remain relevant and competitive.

Whether it’s incorporating functional fitness zones, recovery areas, or the latest tech-driven experiences, adapting your gym to emerging trends can keep members engaged, attract new audiences, and create new revenue streams. The key is to remain flexible, listen to your members, and be proactive rather than reactive when it comes to change.

  • Are your members asking for new training styles like reformer Pilates, functional fitness, or recovery zones?
  • Would a dedicated area for personal training, stretching, or small group coaching add value?
  • Are wellness trends, such as cold plunge pools or sauna therapy, something your members would pay for?

How to Stay Ahead

  • Talk to your members—find out what new services they’d like to see.
  • Study industry trends—look at what leading gyms are adding to their offerings.
  • Test new concepts with pop-up classes or trial memberships before committing to a full renovation.

Fitness trends keep your members keen…

The Fit Club recognised that reformer Pilates was more than just a passing trend—it was a service their members were craving. By converting an underused area into a dedicated reformer Pilates studio, they tapped into this demand, keeping their offering fresh and competitive.

Food for thought: What’s one fitness trend your gym could introduce with a little spatial creativity?

Final Thoughts

You don’t always need a bigger space to grow your gym—you just need to use it more efficiently. By auditing your layout, repurposing wasted space, opening up your floor plan, optimising changing rooms, and adapting to trends, you can transform your facility into a high-performance fitness business.

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The Power Of Online Reviews For Growing Your Gym

The Power Of Online Reviews For Growing Your Gym

Over our twenty five years in the fitness industry, we have worked with thousands of independent club owners to help them build a successful gym. While a gym can try and thrive on word of mouth alone, more people than ever are starting to take the recommendation of Google much more seriously than their friends and colleagues.

In fact, did you know that over

88%

of customers read Google reviews to determine the quality of a local business before they make contact for the first time.

While a loyal community is great for spreading the word, if an independent gym really wants to increase their members beyond that tight knit group of loyal regulars, they need to make sure they are showing up in all the right places. It shows prospective members that your gym is one worth their time and money!

Why Online Reviews are vital for developing the online presence of an independent gym

Many consumers are so reliant on online reviews and ratings that it has almost become subconscious. Studies have shown that there is almost unthinking recognition of the number of little golden-yellow stars that appear in the top right of nearly every Google search.

Even if they don’t read the individual reviews themselves, nearly all customers are looking for the condensed summary of those reviews. And the difference between a 4.8 and a 3.8 can be seismic when it comes to attracting new members for an independent gym or fitness club.

Building a strong online presence is vital for any gym looking to bolster its reputation and help draw in new members. So we’ve put together a step-by-step guide tailored around our work with independent gyms and fitness clubs to ensure any gym owner can start to cultivate a positive web presence and reviews swiftly.

7 Steps To Getting
Better Reviews For Your Club

Step 1: Deliver an Outstanding Member Experience

It might sound obvious, and that is because it is. But that doesn’t mean it should go unmentioned. The rest of this guide and all of the steps below won’t amount to much if the service and experience that the gym members are receiving isn’t high quality.

When we talk about enhancing online reviews and web presence, we aren’t talking about deceiving potential members. First and foremost, a gym must reliably and routinely deliver an outstanding experience to their members. We have gone into great detail on how to do this in our other blogs and articles, so for now we will just focus on the things that will shine through in those reviews. 

Gyms should focus on personalised service, maintain a clean and welcoming environment, and offer classes and equipment that meets and exceeds the needs of the membership. From the moment a member enters your gym, the customer journey should reflect a high standard of care and professionalism. Happy members are more likely to become vocal advocates, sharing their experiences online and leaving those all important positive reviews So above all else, make sure their satisfaction is a top priority.

hand writing on the budget planning

Step 2: Claim, Optimise and Customise Your Online Listings

When we have talked through this step with Independent Gyms, our support teams are usually either met with “Of course” or “What?” with little in between.

Claiming your gym’s online listing, especially on Google, is crucial for building credibility, increasing findability and looking professional.

A significant number of Gyms and Clubs haven’t even set up their listing properly on significant hubs of internet traffic such as Google and Facebook. Even if a gym is still in the process of building a member base, ensuring your listings and business profiles are accurate gives potential reviewers the information they need and allows you to control your online image. 

Accurate, consistent listings across platforms help establish trust and make it easier for people to find and review your gym. If members aren’t able to correctly identify your business profile to leave a review, that positive feedback is going nowhere. Equally, if prospective members are unable to access the business profile of an independent gym, that is an even worse sign.

Step 3: Ask for Feedback

“If you don’t ask, you don’t get”. Truisms are often just that. True. Asking members for reviews can be a bit of a balancing act. No business wants to annoy or bother their customer base unnecessarily. But harnessing that feedback is essential for building your online reputation.

And it doesn’t have to be blunt and apparent, by encouraging a culture where gym staff encourage members to leave feedback, especially after they’ve had a positive experience, the process can seem quite natural and unintrusive. We have even encouraged gyms to set up a “review station” in the gym where people can quickly leave a comment, or use automated follow-up emails to ask for feedback post-workout. Let members know that their experiences matter and they will make their opinions heard. 

Step 4: Simplify the Review Process

This is a key rule for collecting feedback in any line of work. The simpler the feedback request, the more likely it will be completed.

For an independent gym, convenience is key when it comes to encouraging reviews. Make the review process as simple as possible by providing direct links to your review profiles in follow-up emails, on your website, or through your member app. This saves members time and makes it easy for them to leave feedback.

A quick rating of 5 stars is worth a lot, as we covered at the start a lot of members just glance at the number of stars and the number next to the stars. So while a detailed testimonial is great, a five star rating is better than no rating at all. 

Step 5: Engage with Every Review (Positive or Negative)

Responding to reviews, whether positive or negative, shows members that you value their opinions and are dedicated to listening and improving in order to build a better experience.

Just as important, responding lets you control and influence the narrative. For positive reviews, thank members for their feedback and let them know you’re glad they’re enjoying the gym. For negative reviews, always stay calm and professional. Address concerns directly, offer solutions, and demonstrate that you’re open to making improvements. Engaging thoughtfully with all reviews enhances your credibility and shows prospective members that you genuinely care about feedback.


Sometimes it can take surprisingly little effort and understanding to turn a negative review into a positive one. 

Paper clipboard with text Customer Reviews and wooden cube with star icon. Business concept.

Step 6: Showcase Positive Reviews Across Platforms

Positive reviews are some of the best marketing tools that independent gyms have at their disposal. 

Once an independent gym has started to accumulate a good number, they should start being featured on their website, social media channels, and in promotional materials.

This can help prospective members feel confident about choosing the gym and boost the gym’s credibility in the local community. A simple “Member Success Stories” section on your website can create a powerful impression and attract more fitness enthusiasts to join.People enjoy a human story, especially in the fitness world. Positive reviews and experiences can leave people feeling motivated and inspired, and gym’s can harness that to great effect. 

Step 7: Track Reviews and Reputation

In order for an independent gym to keep their reputation strong they must regularly monitor review activity. It isn’t enough just to get a review score up to 4.5 or 4.8. It is about keeping it there. 

By setting up Google Alerts or using reputation management tools to receive notifications when your gym is mentioned online, an independent gym’s management can stay ahead of the curve. This allows them to stay on top of reviews and address any new feedback in a timely manner. Regularly review your approach to ensure it’s in line with what your members appreciate most, and make adjustments as needed to stay effective.

What Next?

Building a great online reputation is a continuous process, but by focusing on member satisfaction, consistently encouraging feedback, and thoughtfully managing your reviews, an independent gym or fitness club will be on the right track to creating an online presence that reflects their gym’s commitment to quality and community.

By maintaining their Google Business Profile, ensuring the review score remains high and encouraging members to leave their earnest feedback, an independent gym can help create a positive, professional and genuine web presence that will instantly appeal to any prospective members that find themselves landing on their section of the internet.

If you are interested in learning more about how your independent gym or fitness club could upgrade their web presence, whether it is via reviews, membership management or investing in the actual gym website itself, perhaps you are in the right place.

Here at Ashbourne we have over twenty five years experience helping independent gym and fitness club owners raise their presence and streamline operations across their gym. Our services go much further than just web presence as well, with everything from access controls to payment collection and turnstile installation. If you are interested in seeing what Ashbourne can do for your independent gym, whether it is a new project or an industry veteran, contact our demo team here

Get your club in shape.

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Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club,
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Get your club in shape.

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Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.

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Building the Dream Team: How to Find (and Keep!) Amazing Gym Staff

Building the Dream Team: How to Find (and Keep!) Amazing Gym Staff

Here at Ashbourne Membership Management, we know how to hire great staff, both in the gyms that we have operated and in our own company. Over our 25 years of experience in the fitness industry, we have hired countless talented individuals to help contribute towards our continued success and that of our partners.

Owning and operating our own fitness clubs has been invaluable in helping our partner gym owners get the most out of their businesses. Whether it is collecting direct debits, providing bespoke software or installing sophisticated access controls.

So our article today condenses what we have learned when it comes to hiring staff for your gym or fitness club. 

In the competitive fitness industry, the success of an independent gym often hinges on the quality of its staff. Great gym staff are vital not only for delivering exceptional customer service but also create a welcoming and motivating environment that keeps members coming back. 

Choosing the right team is crucial, so here is our guide on how gyms can ensure they consistently hire great gym staff.

1. Define Your Gym’s Culture and Values

Before the hiring process even begins, it is essential to clearly define your gym’s culture and values. We often talk about someone being ‘the right fit’ or ‘the wrong fit’ for a role and for a business. Before anyone sits down in that interview chair, it is important to understand what the right fit and the wrong fit look like within a fitness facility.

What kind of atmosphere do you want to create? Is your gym focused on community, high-intensity training or functional fitness? The type of person who would thrive in a hard-rock pumping powerlifting club might be a little at odds with a more casual environment.

Understanding your gym’s identity will help you identify candidates who align with your vision and contribute towards the improvement of the environment and the growth of the facility you are trying to run.

 

Action Point: Create a mission statement and core values that reflect your gym’s ethos. Use these as a guide during the hiring process to ensure candidates are a good and positive fit with the culture of your facility.

2. Detailed Job Descriptions

A clear, specific and well-written job description is the vital first step in attracting the right candidates.

We have all seen these vague job profiles online and we understand the temptation to cast a broad, unspecific net. But a broad net will catch all the fish, regardless of quality.

Be specific about the roles and responsibilities, required qualifications and any certification that is either needed or merely preferable. Make sure to include details about the culture you wish to create, whether it is reinforcing that your gym desires creativity, energy or a community focus. 

 

Action Point: Include not only the technical skills required but also the soft skills, such as communication, empathy, and teamwork, that are crucial for creating a positive member experience.

3. Utilise Multiple Recruitment Channels

To attract a diverse pool of candidates, it is important to use a variety of recruitment channels. Relying on just one website or method will only attract people using that method to find employment.

Post job openings on fitness-specific job boards, social media platforms and local community boards. Independent gyms should rely heavily on their local network. The fitness community is also often heavily interconnected. As such, networking within your local fitness community can also yield strong candidates.

 

Action Point: Attend fitness expos, workshops and local events to connect with potential candidates. Encourage current staff to refer qualified individuals from their networks. Expand the number of job search websites you would consider using in the future.

4. Conduct Thorough and Focused Interviews

The interview process is your opportunity to assess not only the candidate’s qualifications but also their personality and fit with your gym’s culture. Too often the interview process can be unfocused. Each interview should have a set number of goals in mind, information you wish to learn about the interviewee.

Consider using a combination of traditional interviews, practical assessments and scenario-based questions.

 

Action Point: Ask questions that reveal how candidates handle real-life situations, such as dealing with difficult members or managing a busy gym floor. Observe their interpersonal skills and enthusiasm for fitness.

5. Check References and Backgrounds

References and background checks are critical to verifying a candidate’s qualifications and character. Speak with previous employers to gain insights into their work ethic, reliability and to understand how they would interact with members and other staff. 

 

Action Point: Always conduct thorough background checks, especially for roles that involve close interaction with members or access to sensitive areas of the gym.

6. Offer a Competitive Salary and Staff Benefits for your Area

This one might seem obvious but it is vital. As the saying goes, you get what you pay for.

To attract and then retain the top talent in your area, you have to offer a competitive salary and attractive benefits.This includes not only salary but also perks such as free gym memberships, continuing developmental and education opportunities and, if possible, flexible scheduling.

It is one thing to find a great member of staff, it is another to keep them. Other gym and fitness club owners will also be on the lookout in their local area. We talk a lot about membership retention but failure to retain staff can cause a significant degradation in the quality of service a gym is providing to their members. 

 

Action Point: Research industry standards for compensation in your area and consider offering additional incentives, such as performance bonuses or wellness programs.

7. Invest in Training and Development

Great gym staff are often made, not only hired. We have all seen someone grow into a role. Invest in ongoing training and development to help your team grow and stay motivated. This could include workshops, certifications and mentorship programmes.

Just as members never truly stop their fitness journey, a member of staff never stops theirs either. There is always something new to learn, whether it is the latest health and safety training, new techniques, scientific or technological advances or leadership and motivation training. 

 

Action Point: Create a structured onboarding process for new hires and provide regular opportunities for professional development. Encourage staff to pursue certifications and attend industry conferences.

 

On the subject of training and development, Ashbourne Membership Management has helped thousands of gym staff provide a more effective, data-driven service with our BI Dashboards and cutting-edge membership Software.

Designed in order to be powerful with very little training, find out how your staff could be utilising our industry-leading technology today!

8. Create and Maintain a Positive Work Environment

A positive work environment is key to not only retaining great staff but ensuring great service and member experience.  Encourage open communication, recognise achievements and create opportunities for your team to genuinely connect. Happy employees are not only more pleasant to be around, they are more likely to go the extra mile for your members.

 

Action Point: Regularly solicit feedback from your staff and address any concerns promptly. Celebrate milestones and successes as a team to build camaraderie.

9. Regular Performance Evaluations

Evaluating performance can often be a balancing act. Too often and staff feel stifled or dissatisfied, too irregularly and bad habits can form. Done at the correct pace, performance evaluations can help ensure that your staff are meeting expectations and provide opportunities for growth.

It is important that these performance evaluations are centered around the experience of the members of staff and are used to their benefit. If they are seen as a purely invasive measure, they will sap morale and create a negative atmosphere. Use these evaluations to set goals, provide constructive feedback and discuss career development.

 

Action Point: Implement a system for regular check-ins and formal evaluations. Use these sessions to recognize achievements and identify areas for improvement.

10. Build a Community Within Your Gym

And to close off our list, great gym staff thrive in environments where they feel part of a community. We have spoken at length about the importance of building a sense of community within a gym and the profound effect we have seen it have on membership retention rates.

But these changes don’t just benefit the members, they benefit staff as well! 

Encourage your team to build relationships with members and with each other. A strong sense of community can lead to higher job satisfaction and better member experiences.

 

Action Point: Organise team-building activities and social events for your staff. Encourage them to engage with members and create a supportive, inclusive atmosphere.

Our Final Thoughts

Hiring great gym staff, like any function vital to a business, is a multifaceted process that requires careful planning, thorough evaluation and ongoing investment in your team. 


By identifying and defining your gym’s culture ahead of recruiting, leveraging multiple recruitment channels, conducting thorough, focused interviews and fostering a positive work environment, independent gyms can build a team that not only meets but exceeds member expectations. Your staff are the face and the heart of your gym, investing in them is investing in the success of your business.

 

And remember, our advice isn’t theoretical. Not only have we helped countless gyms and fitness clubs transform vast swathes of their operation, with everything from cutting-edge software and access controls to streamlined direct debit collection and professional membership-facing customer service, unlike many other Membership Management companies, we know what it is like to run a facility.

So if you are a gym or fitness club owner and you are interested in only working with the best, our demonstration team is standing by, ready to understand how we here at Ashbourne can help take your facility to the next level!

More to Read...

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Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.

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Supercharge Your Gym: The Power of AI for Independent Fitness Clubs

Supercharge Your Gym: The Power of AI for Independent Fitness Clubs

Remember when AI was just a buzzword? Well, those days are long gone. AI is exploding, and it’s about to revolutionise the fitness industry.

At Ashbourne, we’ve been helping gyms like yours stay ahead of the curve for over 25 years. And trust us, AI is the next big thing.

This guide will show you:

  • How AI can boost member engagement: Personalised workouts, AI-powered chatbots, and more!
  • The secrets to increasing efficiency: Automate tasks, predict demand, and optimise energy use.
  • How to gain a competitive edge: Leverage AI to attract new members and keep them coming back.

We’ll cut through the jargon and show you how AI can actually help your gym thrive.

Let’s dive in!

AI in Gyms: What's in it for You?

Before diving into the details, we’ll start with a quick overview of how AI can be used in the fitness industry and the benefits it offers gym owners. This will cover the main ways AI is already being used or is expected to be used soon.

With all the hype and misinformation around AI lately, it’s important to clarify what AI can and can’t do right now. This section will help you get a sense of whether AI’s benefits are a good fit for your gym.

As with any new technology, there are a lot of exaggerated claims. Here’s a quick look at AI’s key benefits in the fitness world, especially for gym owners.

Key Benefits of AI for Gym Owners:

  1. More Actionable Data: AI helps generate valuable insights quickly, allowing gym owners to make informed decisions. Even small gyms can access the kind of data that would usually require a full-time role or outsourcing.

  2. Increased Staff Efficiency: Automating routine tasks frees up time for staff to focus on more important work. This boosts productivity and can improve staff morale, which in turn can enhance member retention.

  3. Lower Outsourcing Costs: AI can handle many tasks that would typically require outsourcing, helping reduce operational costs and boost profit margins.

  4. Scalable Growth: AI makes it easier to scale your gym without losing efficiency. It helps manage the challenges of expansion and cuts down on additional costs.

  5. Better Member Experience: AI can handle member inquiries instantly, 24/7, improving satisfaction. While it can’t fully replace human interaction, it’s a great way to enhance communication and feedback collection.

In short, AI can be a game-changer for gyms, driving efficiency, improving staff and member experiences, cutting costs, and providing valuable data insights. When used correctly, it can help grow your business and make day-to-day operations smoother.

How AI Can Help With Predicting Your Demand

Before AI and automation, predicting gym attendance was either a guessing game or a time-consuming process. Now, gym owners are using AI to analyze past data and better understand demand. By looking at things like seasonal trends and equipment usage, AI helps predict peak times—down to the day, hour, or even minute.

This data lets gym owners fine-tune class schedules, balance peak/off-peak times, and even make smarter decisions about equipment repair or purchases. It all adds up to a better member experience, boosting retention, satisfaction, and growth.

Collecting and Analysing Feedback & Surveys

AI is making it easier than ever for gym owners to collect, analyse, and use feedback. Whether it’s from the gym’s website, social media, or in-person, AI and automation are speeding up the process of turning feedback into valuable data.

Feedback and surveys have always been important in the fitness industry, but the process of sorting through and analysing them used to take a lot of time and effort. Now, with tools like sentiment analysis, AI helps gym owners quickly understand feedback from surveys, social media, and reviews, saving hours of work.

This shift allows gym owners to make data-driven decisions faster, improving member experience, boosting retention, and driving growth.

Creating Tailored Training Programmes

AI is changing member expectations when it comes to personalised training programmes. Gym owners are using AI tools to create custom workout plans based on each member’s goals, fitness level, and workout habits. These plans can be updated and improved over time, giving members a sense of continuous support.

While gym owners should still review the quality of these plans, AI-driven programs keep members engaged and help them feel valued, shifting the gym experience from just a place to work out to a place that actively supports their fitness journey.

Many AI systems also integrate nutrition plans, which can be key to keeping members motivated and on track with their goals.

The best part? AI systems can be used at any scale—whether you have 100 or 500 members—without straining resources. When paired with staff and trainers, AI can be a powerful tool to boost retention, satisfaction, and engagement, offering great value with minimal cost.

Introducing an AI-Powered Gym Website Chatbot

AI-powered chatbots are becoming a go-to tool for gyms, handling basic customer service tasks quickly and efficiently. They can answer common questions like membership prices, class schedules, facility crowd levels, and more—saving time and resources.

While chatbots aren’t meant to replace all customer service, they’re great for handling routine inquiries 24/7, freeing up staff to focus on more complex questions. This boosts communication with both potential and current members, helping increase sign-ups and improve overall member satisfaction.

Implementing a Personalised Membership Recommendation System

AI is also being used to recommend personalised workouts and classes based on each member’s goals and preferences. These recommendations help boost engagement with classes, which can lead to increased spending if they’re paid, or better attendance if they’re free.

Just like with tailored training plans, this personalised approach makes members feel more valued, improving retention and satisfaction. Plus, if the recommendations work, it boosts morale and overall engagement. The best part? AI systems can quickly learn to make accurate recommendations, especially since many classes have similar structures.

AI Analysis and Optimisation of Energy Consumption

AI is also making a big impact on energy management in the fitness industry. Running a gym can be energy-hungry, with equipment, lighting, and amenities like saunas or pools driving up costs. For 24/7 gyms, the bills can get even higher.

Thankfully, AI-powered tools are helping gyms track and optimize energy use. By analyzing energy consumption patterns—comparing peak and off-peak times—AI helps gym owners cut down on waste and adjust energy use accordingly. This can lead to significant savings and a more efficient gym overall.

Implementation of ‘Virtual Personal Trainers’ and ‘Virtual Workout Monitoring’

Virtual personal trainers and workout monitoring might sound futuristic, but they’re already being used in some gyms. While still in early stages, these AI-powered tools are rapidly evolving as the tech improves.

Virtual personal trainers aren’t new—they became super popular during the Covid-19 lockdowns. But soon, the mix of human and AI trainers will take over, offering round-the-clock support via gym apps or websites. These AI trainers use member data to provide personalized workout plans, track progress, and offer feedback.

Some gyms are also experimenting with AI video feedback, where the AI analyses members’ form in real-time or from recorded workouts. Though still developing, this could have a huge impact on members’ fitness journeys.

With AI handling some of the personal training duties, gyms can keep members motivated and engaged even when they’re not at the gym, reducing pressure on staff while increasing retention and satisfaction. It’s a powerful tool for both member experience and marketing.

AI-Powered Equipment and Facility Management

AI tools aren’t just great for managing energy usage in gyms—they’re also game-changers for equipment maintenance. By tracking factors like the time since last service, typical maintenance intervals, and the performance of similar machines, AI builds a clear picture of when repairs are needed.

This proactive approach helps gym owners reduce downtime, keeping more equipment available for members, which boosts satisfaction and retention—especially during peak seasons like New Year’s and summer. Plus, AI can even anticipate maintenance needs ahead of these busy periods, ensuring smooth operations when it matters most.

How AI Can Boost Member Engagement, Satisfaction and Retention

One of the biggest takeaways from this guide is how AI-powered tools can transform the member experience in gyms and fitness clubs. With the right implementation, these tools let owners deliver more value, personalised support, and attention than ever before, giving them an edge in attracting and keeping tech-savvy members.

Gyms are no longer just workout spaces—they’re service providers offering guidance and expertise. AI plays a vital role in this shift by complementing staff, filling in gaps when they’re unavailable, and providing insights into member preferences and routines. This boosts engagement and retention while freeing up staff to focus on deeper, more personal interactions.

The result? A smarter, more responsive gym experience that runs efficiently around the clock. By automating routine tasks and using data to fine-tune services, AI helps create a seamless member journey, ultimately improving satisfaction and loyalty without replacing the human touch. The potential impact on both member retention and overall operations is huge.

How AI Can Increase Data, Data Quality and Data Analytic Capacity

At Ashbourne Membership Management, we believe data is key to transforming any business. AI-powered and automated tools make it easier for gyms and fitness clubs to capture and analyse data more effectively, and fast.

The personalised, member-focused approach we’ve discussed relies on smart data management—handled by both AI tools and staff. AI doesn’t replace people but enhances how they work, streamlining processes and unlocking untapped potential for smarter operations.

As personalised service becomes the new standard, the gyms that stay competitive will be those investing in advanced data systems now. Whether big or small, using AI to power data-driven decisions is the next step toward better member experiences and lasting success.

The Future of AI For Your Gym

As we wrap up this guide, let’s look ahead at the future of AI and automation in the fitness industry—and how we’ll continue covering this exciting, fast-growing field.

AI tools are already making waves, even in their early stages, highlighting the massive potential for gym and fitness club owners who invest in these technologies now. From sentiment analysis to virtual personal training, the capabilities will only expand as adoption grows and systems evolve.

Gyms that embrace AI today position themselves to thrive as the technology becomes more sophisticated. Beyond short-term advantages like better efficiency and engagement, adopting AI now is a smart move to future-proof your business for long-term success. If you’re in the fitness industry, AI should be firmly on your radar—it’s the key to staying competitive in the years ahead.

The Main Benefits of AI...

  • Increased Member Satisfaction, Retention and Engagement: With the correct application of AI-powered systems, Gym and Fitness Club owners can deliver a more personalised service with significantly increased coverage and ability.

  • Improved Data Capture, Quality and Analysis: Given the ability of AI-powered tools to verify, validate, capture and analyse vast amounts of data at a rapid pace, it will help transform how gym and fitness club owners handle and process their data.

  • The Potential to become ‘Industry Standard’ and ‘Early Adoption’: As more Gyms and Fitness Clubs start to adopt this technology, the more expected it will become for facilities to embrace it. This is a well-known ‘tipping point’ within business. Any Gym or Fitness Club that adopts and masters AI-powered technologies early stands to not only stay competitive but may gain a vital edge over less tech savvy competitors.

  • Integrated and Partially Automated Facility Management: By using AI-powered tools to automate mundane, daily and predictable tasks, significant amounts of staff-hours can be freed up. By harnessing the predictive abilities of AI-systems, efficiency savings can be made in areas such as energy and maintenance.

Our Final Thoughts

The future of AI in the fitness industry looks brighter than ever, promising even more transformation in a field that’s already evolved dramatically over the past decade.

If this guide has sparked ideas for your gym or fitness club, you’re in the right place. At Ashbourne Membership Management, we’ve been helping gyms stay ahead of the tech curve for over 25 years. Whether you need advanced membership management, cutting-edge access controls, or powerful BI dashboards for smart data insights, we’re here to help take your facility to the next level.

Interested in learning even more about how AI can support you in supercharging your gym? Check out our eBook for a more in depth walkthrough of the power of artificial intelligence and see what you can implement in your gym today!

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What To Do With Cancelling Members?

What To Do With Cancelling Members?

Member retention has always been a top priority. While attracting new members is crucial, it should never compromise the experience of existing ones. Achieving record new member sign-ups is meaningless if a gym simultaneously experiences record cancellations, resulting in an unstable and unsustainable membership base. Long-term members offer significantly more value than an equivalent number of new members.

This blog focuses on the worst-case scenario: a lost member. Specifically, we’ll explore what can be done about membership cancellations. As anyone in the fitness industry knows, cancellations take many forms. We will examine these different types, the reasons behind them, and what independent gym and fitness club owners can do to address them.

What will we cover in this article?

(you can also click to skip ahead!)

Understanding Why Your Members Cancel

To solve a problem, you must first understand it. To effectively address membership cancellations, we must first define what we mean by the term. “Cancellation” can encompass various reasons, from burnout and financial strain to illness and lifestyle changes.

Understanding the different types of cancellations is crucial for asking the right questions. As the Ashbourne system emphasizes, data and feedback are essential. The insights gained from departing members can be invaluable for improving retention. While high cancellation rates can signal systemic problems, it’s important not to overreact to normal turnover. There are enough challenges in the fitness industry without misinterpreting routine churn as a deeper issue.

While it’s obvious that new memberships should exceed cancellations, the reality is often more complex. Therefore, what questions should independent gym owners ask cancelling members? What feedback should we gather from this crucial stage of the membership lifecycle? And most importantly, how can we ensure this information is easily collected and utilised?

What Are The Reasons A Member Might Cancel?

1. Contract/Membership Plan Ending

Members may choose not to renew when their existing contract expires. This could be due to price changes, the expiration of introductory offers, or simply a change in their purchasing habits.

2. Change in Economic Circumstance

Increasingly, members cite financial constraints as the reason for cancelling. Gathering feedback can reveal whether this is due to broader economic conditions or if the gym’s pricing is misaligned with the local market.

3. Location/Routine Shifts

Changes in lifestyle, such as moving, returning to the office, or switching to remote work, can lead to cancellations. This is an important factor to track, as it’s often outside the gym’s control. Increased mobility and changing work environments contribute to this trend.

4. Medical/Lifestyle/Schedule Changes

Similar to relocation, these changes are important to document, as they typically don’t negatively affect the gym. However, injuries, illnesses, and other personal circumstances can necessitate cancellations.

5. Motivation/Enthusiasm

Cancellations due to lack of motivation are a key area of focus for gyms. Unlike medical or location-based reasons, this is something the gym can actively address.

6.Dissatisfied with the Gym/Poor Experience

This is perhaps the most critical category. Feedback from members citing issues with the gym itself requires careful attention. While hopefully infrequent, this data provides invaluable insights into potential gym operations problems. Asking the right questions can reveal specific areas for improvement.

Beware of The Silent Quitters!

Despite the many reasons for cancellations above, there is one type of cancellation that is puzzling for all independent gym owners… silent quitters!

Silent quitters, those members who simply stop attending without any formal cancellation or communication, present a unique challenge for gyms. Unlike members who provide feedback upon leaving, silent quitters offer no direct insight into their reasons for departure. This lack of information makes it difficult to identify potential problems within the gym’s services, facilities, or overall experience that may be contributing to attrition. While some level of silent quitting may be unavoidable due to personal circumstances unrelated to the gym, a high number of these “ghosting” members can indicate underlying issues that need to be addressed to improve retention.

What questions should independent gyms ask departing members to understand the reasons for cancellation?

While our typical focus is on member retention, we’ll now shift our attention to the most effective questions independent gyms and fitness clubs can ask departing members. As previously discussed, a member leaving doesn’t automatically signify a failure or mistake on the gym’s part. However, it’s crucial to determine if that’s the case. For example, if a gym’s monthly report shows 50 departures, it could be cause for concern. But if they know 40 of those departures were due to factors outside their control, they can then focus their attention on the remaining 10.

Based on feedback from independent gym and fitness club owners and managers nationwide, we’ve compiled some popular questions they use to gather valuable data.

  • Cancellation Reason: This crucial question allows for the categorisation of cancellations. As discussed, a cancellation due to health reasons requires less investigation than one stemming from a negative experience. Placing this question first maximises accurate responses and allows for efficient sorting of feedback, enabling gyms to quickly identify areas needing further attention versus those outside their control.

  • Summary of Membership Experience: Following categorisation, this question explores both positive and negative aspects of the member’s experience. While understanding reasons for leaving is essential, capturing positive feedback is equally valuable. This is a prime opportunity to learn what the gym did well, as member feedback can be difficult to obtain.

  • Staff Experience: Staff play a significant role in the member experience. This question determines whether staff interactions contributed to or mitigated the decision to leave.

  • Improvement Opportunities: This question invites feedback on potential improvements, such as new equipment, classes, or facilities. While it’s impossible to satisfy everyone, compiling frequently requested improvements can effectively gauge local demand and member sentiment.

  • Visits Per Week: This metric helps identify patterns among departing members. For example, if most cancelling members visited five times a week, it could indicate dissatisfaction among a specific segment, such as those affected by peak hours.

  • Possibility of Returning (and Criteria): While answers to previous questions often suggest the likelihood of return, directly asking this question can yield valuable insights. This feedback can be surprisingly useful for future strategies.

  • External Factors: Even well-managed gyms can lose members due to circumstances beyond their control. While often revealed in the initial categorisation, directly asking about external factors ensures these influences are captured. This can uncover additional economic or personal factors contributing to the cancellation.

  • Recommendation Test: Similar to the return question, this assesses whether a member would recommend the gym to others. This provides insight into overall satisfaction and the gym’s reputation, as word-of-mouth referrals are crucial in today’s digital landscape. A positive response, even from a departing member, signals the gym is on the right track.

  • Additional Comments: This open-ended question allows members to express any further thoughts. While these responses can be challenging to categorise, they often contain valuable insights and can inform future feedback surveys. Providing this opportunity ensures members feel heard and can uncover unforeseen issues.

Our Closing Thoughts...

By using this approach and asking these targeted questions, independent gym and fitness club owners gain a much clearer understanding of why members leave, distinguishing between normal attrition and potentially problematic trends. However, simply collecting feedback through surveys is insufficient if gyms and clubs don’t thoroughly analyse the data they receive.

Ensuring the gym management software you use within your facility collates the data that will help you to understand patterns in your members attendance and general gym habits is the first crucial step to being able to review your cancellations in depth and look to finding solutions to increase your membership retention.

Whether it is data, access control, payment collection or software, our demonstration team are on stand-by here, ready to understand how we can help any facility build on their success and reach new heights.

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The New Year Rush, Seasonal Trends and Direct Debits: What Does It Mean For Independent Gyms and Fitness Clubs?

The New Year Rush, Seasonal Trends and Direct Debits: What Does It Mean For Independent Gyms and Fitness Clubs?

As December gives way to January, we thought it was a good time to look at the seasonal ebbs and flows that everyone in the fitness industry has come to expect, whether they work for a nationwide budget chain gym or an independent gym or fitness club. 

Because as the influx of new members and old members, invigorated by New Year’s resolutions and winter weight starts to take attrition and reduce in numbers, the average independent gym is faced with a couple of questions. 

Could we have held onto more members? 

How much of the dropoff was within ‘acceptable limits’? 

How do we keep the positive momentum going at a time where people understandably and naturally start to fall away? With many falling away through no fault of the gym in question.

The yearly influx of new gym members and their membership journey and lifespan through to March and April is not only a critical time but a fantastic window of opportunity. 

If any independent gym or fitness club can reduce the drop-off rate in February and March by even 10 to 20 percent, that gym is looking at a sizable amount of revenue and momentum retained. As such, keeping the retention rate high during these critical months and beyond every year is a top priority for independent gym owners. 

Not only that, but on a personal level they will have stopped those people from becoming yet more victims of the New Years Resolution fitness fad, hopefully instead ensuring that they are dedicated to exercise for a much greater portion of the year. 

January, February, March: The Importance of focusing on Retention for independent gyms and fitness clubs in the first calendar-quarter of the year

So how can independent gyms and fitness clubs start improving the retention rate of these New Year starters? And what can be done to ensure this sort of member does not drop off even in March, April, May or beyond? 

In today’s blog we are going to focus on several projects and initiatives that independent gyms can undertake, including events, dedicated classes and marketing efforts to help foster a sense of community, acceptance and a common ‘struggle’ in the desire to stay fit during those trying winter months. 

Several factors determine whether a member will stick with their gym in the long run…

Encourage a variety of activities

It is important to ensure that New Year Members (NYMs) do not get bored. Many people who do not regularly use gyms (and thus may fall into our NYM bracket) have a very rote and boring view on exercise. They think that doing it correctly is going to the same building every day and doing the same exercise.

Obviously this is not the case and something that independent gyms and fitness clubs can do is make it harder for them to accidentally fall into their bad habits. The truth is that not everyone knows how to work out implicitly. This is why it is so common for people to ask a friend, colleague or family member to come with them to the gym the first few times. I myself have been that friend or colleague for a dozen or so people. 

But not everyone will want to go with a friend, or will be confident to ask. And independent gym and fitness club management can put a few very simple but effective initiatives in place to minimise the chance of this occurring. 

Inductions:

By having someone on hand to introduce the gym to any new members around this time period, it will allow the person to ask questions they might otherwise never have asked, or not even thought  of asking in the first place.

While this will require a dedicated staff member, the potential benefit this can bring could soon start to pay for itself. If staff get a warm, friendly and personable introduction, their sense of ‘gymtimidation’ will be diminished and they will more easily be able to ask the questions about machines and equipment they otherwise might not have looked at twice.

Classes:

Running a few free classes or another similar incentive that will encourage New Year Members to try and engage with the class structure of an independent gym or fitness club. This may sound minor but has been proven to be an important step to increasing retention rate amongst these members. By making them feel more a part of the gym culture, introducing them to not only staff but other members as well.

This will help them become a part of the social fabric of the gym, which when it comes to February, March and April might make all the difference when it comes to the decision about whether to pack it in or stick within it into the rest of the year!

Fitness Challenges and Personal Trainers:

Much like classes, engaging in challenges and offering free or discounted personal trainer sessions can be a great way to help a New Year Member out of their shell and really push themselves. 

Holding Community and Beginner-Friendly Events

Building on from the last section, events can be used to great effect. Whether they focus on building community spirit, the actual local community surrounding the independent gym itself or beginner-friendly introduction-style events, anything can be used to create a welcoming and social atmosphere.

These don’t even need to be grand, all-day events. It could be as simple as a coffee morning or post-workout wind-down. Independent gym owners should not underestimate the power of the little moments in determining New Year Member retention figures. It is about convincing them not only that they belong, but that they want to belong. 

“I refuse to join any club that would have me…” – Groucho Marx

Break New Year Members (NYMs) out of their shell! 

First Impressions of the Gym or Fitness Club

This one is a simple and hopefully implicit point but it does not hurt to repeat it.

In January, February and March independent gyms and fitness clubs should be putting their best foot forward to impress the new members that are arriving. No half-measures, no equipment under-repair. The gym facility should be well-maintained, efficient and very, very clean.


There is no second chance at a first impression and the first impression that each years batch of New Year Members receives will stick in their mind. It might well be the deciding factor in February, March or April when they decide if they are going to keep at it!

Be sure to take every measure you can to reduce frustration for new members and to maximise the positive impression. Make sure that the independent gym or fitness club they walk into is somewhere they can be impressed with. It should exceed expectations, not just satisfy them.

Brand Excellence

Take the time in the run-up to January and February to reflect on the identity of the brand. The type of brand an independent gym can have is incredibly varied, so we will not go into specifics.

But we do encourage every independent gym owner to sit down and think about the type of members they are trying to attract and whether the facility, the branding and the gym as a whole speaks to that person. 


Make sure every part of the location sets this tone and creates the aura and atmosphere most likely to impress these New Year Members. As we said above, most independent gyms only get a few chances to make this impression. This will be not only what sticks in their minds, but what they tell their friends, colleagues and family about when they ask how ‘what is the new gym like’.

Make sure that the atmosphere you create is one that they can talk about enthusiastically and not only does the likelihood of retention increase, but also positive word of mouth. 

New Year Members are not always just looking for results, many also want a community that they feel proud to be a part of.

Increasing Appeal

It is important to understand the type of member that an independent gym or fitness club is trying to retain. As with many areas of life, you can’t please everyone all the time. What one generation or demographic enjoys, another will detest.

A good example of this is pumping workout music, we all know the type. To some of my friends, it would instantly set a positive and energetic tone. To others, it would confirm all their worst suspicions about ‘organised fitness’ and disappear quicker than you could say ‘gymtimidated’.  

But by knowing the type of member that an independent gym or fitness club is likely to see passing through its turnstiles at any given point of the day, it is easier to set the tone that will appeal.


For example, the time period immediately after 1530 is more likely to be younger, given that is the average kick-out time for schools. Whereas 10am is probably going to be an older crowd, given that it will be people who are either retired or otherwise working irregular hours.

This is where data capture at point of access can be very useful for determining the ebb and flow of the demographics an independent gym has throughout the day. Of course this information can also be obtained anecdotally from staff, but this is not always the most reliable system. The thin slice of the day that each member sees will not give the full picture in the same way that a robust gym membership management will.   

Using a gym membership management system, it can be possible to identify the relevant trends for each independent gym individually. Perhaps one gym will receive an influx of working-from-home or remote-working workers immediately after the workday ends, where another might be very near a college and have a significant increase in members around the time classes finish.

Seasonal factors can apply here as well, perhaps a certain part of the area’s demographic changes with the seasons, such as ski season or the university term times.

Data is power and without meaningful data capture from gym membership management software, it can be hard to know how to make the right impression on who and at what time.

This is basically akin to operating in the dark, compared to the alternative. 

Technology and Integration

This one is more specifically towards younger, more tech-savvy members but as we have covered in other blogs for independent gym and fitness club owners, that represents an ever-growing proportion of the gym-going population! 

Never underestimate the importance of the impact that a professional and technology integrated presence within an independent gym can have upon a sub-40 gym-goer.

This is the generation that is seldom without a smartphone and that responds very positively to new technological innovations and integrations. Whether it is app-integration with treadmills and other exercise equipment, a fantastic, bespoke gym application or merely the ability to watch their own Netflixs account while running, these will leave a significant impression.

This is the generation that likes to feel as if it is using its time wisely. If an independent gym or fitness club can make them feel like their time is being respected with cutting edge technological integration, that might be the difference between a member retained and a member lost. 

What Metrics Should Independent Gym and Fitness Club Owners focus on when it comes to Seasonal Membership attrition rates?

We all know that January and February are the big months. They set the tone and they set the pace. Like a racing car, the momentum you carry out of the New Year Member corner will determine your overall speed down the entire straight. Exit that corner slow, and a gym may well lag behind their competition or even their own previous performances. 

But what are the metrics that independent gym owners should be looking for when it comes to seasonal retention rates? So far we have talked about February, March and April. But what significance should be attached to these dates? And when does a New Year Member cease being a New Year Member in the eyes of a gym’s retention data?

The answer to this, as always, is nuanced. 

We believe that there are two key points that should be benchmarked in the first third of a year. The end of February and then the end of April.

If a gym has suitably powerful and incisive gym membership management software, it should be very easy to identify the New Year Members and to understand the lay of the land regarding retention at both of these checkpoints.

But what about Summer? Again, this is a proposition that requires several checkpoints because Summer, as we know, is a very popular time to workout. People are keen to be ‘beach fit’ (or to use the new generation’s parlance, get ready for ‘hot girl summer’). 

Summer represents the peak of working out, with energy levels and incentive levels high. And so we feel that independent gyms and fitness clubs could also benefit from tracking the membership retention rates of these members into Summer. 

Interestingly, recent surveys have shown people are more likely to workout in preparation for a holiday than their own wedding, so this should give an identification of what a powerful draw holiday prep workout routines can be for independent gyms and fitness clubs.

The total number of people in a population working out starts to drop off dramatically in Autumn as sunlight becomes more scarce and the necessity to be seen in shape decreases in tandem with the amount of energy people have.

As such, this is the last key metric we think it is important to track for New Year Members. If an independent gym can ensure that a portion of their NYM lasts until September/October. That member is no longer just a New Year Member, but proof that the system of introducing them into the culture of the gym and making them feel the desire to continue with the facility has succeeded. 

Final Thoughts...

All of this metric monitoring and New Year Member tailoring becomes infinitely harder without the support of insightful and powerful gym membership management software integrated with access controls.

If this is something that you’d like to implement within your gym or fitness club, then look no further. Even if your current software isn’t up to scratch, with Ashbourne’s software and twenty five years of expertise, any independent gym is only a few meetings away from implementing a system that will help take their fitness club to the next level. 

Whether it is tracking the journey of members during the New Year rush and the Summer or understanding what makes retention tick across the board, whether it is seamless integration of access controls and backend data or new, impactful ways to process that data. Ashbourne’s system has something for any serious independent gym owner looking to update and upgrade their operation.

Interested? Want to know more? Click here and click the ‘Request a Demo’ button to get in touch with our expert Demonstrations Team. They will be able to talk about your gym and how Ashbourne’s software can help it increase everything from retention to secondary spend.

Get your club in shape.

Want to discover how? Let us show you.

Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club,
the goals you want to achieve, and how our system can help you.

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Want to discover how? Let us show you.

Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.

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Want to discover how? Let us show you.

Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.

Preparing for the New Year: How Gym Owners Can Get Ahead of the New Year Rush During the Festive Period

Preparing for the New Year: How Gym Owners Can Get Ahead of the New Year Rush During the Festive Period

Now we are into December, we thought it was time to take a fresh perspective on a seasonal topic. How best to prepare for that busy New Year period? Every fitness industry member, from newcomer to veteran knows it is coming. The ubiquity of the ‘January Starter’ is such that even people outside of the fitness industry expect to see gyms and fitness clubs full to the brim come January.

So with these expectations, it is important that independent gym and fitness club owners and management put their right foot forward. Though people debate whether Churchill or Franklin said it, no matter which side of the pond it was said on, the saying is correct. “Those who fail to plan, plan to fail”.

And given that the New Year/January rush is a reliable and predictable event, we are going to take a look not only at what independent gym owners can do to make the most out of this New Year, but how they can start to lay the foundations for the New Years to come.

Here at Ashbourne Membership Management, we have always advocated for a data-driven approach and seasonal events such as New Year represent a fantastic opportunity for independent gyms and fitness clubs to make the most of the relatively known quantity that is the New Year rush.

So as it continues to get darker and colder, what can gym owners and management do to ensure that their facility is prepared for that all important time of the year. How can they prepare for one of the busiest and most active times for new members while keeping their existing membership engaged and content as December turns into January and the wave of New Year’s resolution members starts to rise for another year. 

We will be taking a look now, with nearly a month in advance to see what independent gyms and fitness clubs can do to prepare for the New Year rush over December and beyond. 

In this article, we look at how you can keep your members engaged throughout the holidays and how to prepare for the January rush. 

Why should Independent Gyms prepare for the New Year/January Rush? Why does it matter?

We have worked with thousands of independent gyms and fitness clubs over the years and most have taken the New Year rush very seriously. Occasionally however we run across some fatalism.

“Well, the rush will happen no matter what we do” or “New members will sign-up irrespective”. While it is not something we agree with, we can almost understand the logic. January 1st will come around every year, new members will join up. It can feel like progress. 

But this is the sort of complacency that we are always warning against. By being passive rather than active in the preparation for the New Year rush, independent gyms and fitness club owners risk leaving a significant amount of profit on the table. Not only in the members that they fail to sign up, but in the members they fail to retain into the year.

And make no mistake, it is a time of great opportunity. If we were to divide the year equally, it would be expected that about 8% (8.3% for you purists) of members would sign up during each month. It is generally estimated or expected that a typical independent gym will see that number in January go anywhere between 12% and 18%. That can be well over two months of custom in a month.

In terms of value for effort, there are few times more vital than the January rush to get right. As people, both old members and new, return after an indulgent New Year, their motivation will not be guaranteed. There is a famously high attrition rate among New Year starters, and the numbers have shown time and time again that it doesn’t take much dissuasion to make their dropoff rate spike.

This is why a lot of our planned approach will focus on the key issues that damage retention and motivation for these joiners. While January is a prime time for people to join, most are not at their peak levels of energy or fitness at this time. Winter is in full swing, the days are cold and the sunlight is all too fleeting. There are plenty of reasons to stay indoors even for the most dedicated New Year joiner.

This makes it all the more important for Independent Gyms and fitness clubs to understand what is getting their members out of their houses and into the facility. Addressing key reasons for the dropoff rate while making the gym or fitness club in question as welcoming, clean, well-equipped and inviting as possible might be the difference between retaining 20% to 30% more of your New Year joiners. Even over the course of six months, that can represent a substantial amount of profit! 

So we all know and agree why the New Year rush is important for independent gym and fitness club owners and management. Now let’s take a look at what can be done to turn the tide as we prepare during yuletide. 



Set the Standard High

Preparing the facility so New Year starters see the Gym at it’s best.

As we said above, a typical independent gym or fitness club will have more new and returning eyes fall upon it than at any other point during the year. This means that a well-prepared gym will pay dividends and make a lasting impression of significantly more people.

Many of the members who sign-up in January are not looking forward to going to the gym or club they sign up for. It is not the most inspirational statement we have ever said, but it is true and it is important to recognise.

Whether it is due to gymtimidation, their own personal confidence issues or just fatigue, this is not a demographic we can assume has limitless motivation and drive.

To put it cynically, some will be looking for reasons to quit and it is important that independent gym owners and management prepare their gym over December in such a way that they don’t give these members additional reasons.  

From having witnessed thousands of feedback surveys from members, all it can take it a piece of equipment out of commission at the wrong time or an unclean or unsightly area and the seeds of doubt in a member’s mind can start to blossom. 

So using the festive period to make sure that every piece of equipment is well-maintained and recently audited. Making sure that cleaning rosters are refined, enforced and regulated, as well as many advertised facilities and features open and available as possible. 

Any Independent gym not putting their best foot forward in December is most likely leaving money on the table. In turn, any gym or club owner that puts in the hard work in December will be most likely to reap the rewards in April and May when they are looking at their retention and membership dashboards.

Making a striking impression early on within the ‘lifespan’ of January members is a vital way to boost retention as the year drags on. The more members that can be retained, the greater the profit and momentum an independent gym can enjoy as the year progresses.

Keeping an active web-presence and social media in preparation for New Year

Just because the facility might experience a little bit of December slowdown, doesn’t mean an independent gym’s web and social media should. In fact it is a vital time, not only to increase engagement and attendance over the festive period itself, but also to ensure that that momentum can be transferred into the New Year advertising and social media push. 

Sometimes December can feel like a period of hibernation, but for an independent gym or fitness club’s social media operation it should be anything but. The festive period is a ripe ground for engagement, with people in the mood for Christmas offers, engagement and content. Add in the fact that a lot of people will be getting a lot more screen time as they visit relatives or take time off of work and we are looking at a period that independent gyms neglect at their own peril. 

This is one instance where the data from previous years can come in very useful. Look back at the previous years social media campaigns, look at what posts and offers had high engagement, as well as what days those posts were made on. A key theme of this article will be encouraging independent gyms to use methodology from previous festive periods to better effect.

We certainly aren’t saying to repeat posts, but understanding what resonates with both members and prospective members is a great way to keep the social media accounts ticking over until the New Year media blitz. 

Another vital thing to promote is charity endeavours! Christmas is a time for giving and independent gyms are in a unique position to benefit from and contribute to the community they exist around. Talk to staff and members in November and December to understand the charity causes that are close to the heart of community members.

If our theoretical member comes across an independent gym’s social media page and they see that the gym has spent the Christmas period supporting good causes that are close to their heart, it will increase the likelihood of them signing up (and perhaps even the chances of them staying!) 

This is an edge that independent gyms enjoy over their corporate chain competitors. The ability to engage with the community in a way that is considered genuine and organic cannot be overstated. Not only that, it is something that independent gym’s should be drawing attention to regularly at a time where significant numbers of prospective members will be coming across their website and social media accounts. 



Independent Gyms: Data, Feedback and Secondary Spend

This might seem like a basic tip, but it is important to revisit the fundamentals. December can be a hectic time and sometimes stock refreshing can slip through the gaps.

But with large numbers of new and returning members coming through, it is likely that additional stock and secondary spend items will be under pressure.

Not only do independent gyms not want to leave additional money on the table, they don’t want to disappoint new members by running out of stock.

This is another way where being able to harness the data from the previous New Year periods can be invaluable. With the appropriate integration, independent gyms can look at what was a bestseller and what got left on the shelf. 

In an industry where every item can make the difference between having the motivation and energy to continue and potential burnout and disappointment. Any independent gym that can maximise their sales will enjoy an advantage not only in immediate secondary spend profit, but also potentially in retention.

Independent Gyms and tailoring events for the New Year rush.

Just because the first few weeks of January can feel like a bit of a ‘deadzone’ in terms of events in our personal lives, doesn’t mean it should be in the fitness industry. 

These weeks represent the perfect time for a ‘host it and they will come’ mentality, especially when targeting these new-joiners.

Events tailored around beginners and new-joiners can help open up the gym, both socially and practically, in ways that can significantly benefit retention. Members are more likely to stay if they feel comfortable, integrated and connected to the facility. If an independent gym can supercharge the process of members meeting one another, overcoming gymtimidation and learning to utilise the equipment around the facility, a key barrier to retention can be overcome early on. 

It also helps break up the pattern of apathy. If our theoretical new member merely attends the facility twice a week for four weeks and decides it isn’t for them, who can blame them? But if they notice an event that they’d feel comfortable attending, attend and then have a positive experience, perhaps even meet other members of the facility. This can have a tangible and lasting effect on retention. 

Data and Feedback

And to finish, we will focus on perhaps the most important part of this and the thrust of our article. The festive period and the New Year rush are repeating events, and any independent gym that attempts to understand and learn from these patterns will find themselves in a much better position. 

So our concluding point can only be for every independent gym and fitness club to capture and record as much data and feedback as they can on the festive period and the measures we have suggested.

Every independent gym and fitness club is different, that is part of the beauty and part of the formula for their continued success in an increasingly corporate and franchised world. 

By building up a strong database and contrasting the data with the measures taken each year, independent gyms and fitness clubs can start to make the data work for them. This doesn’t just have to end at the facility and retention either, social media, secondary spend and sign-up deals can and should be monitored.

By careful use of data, it is possible for independent gym owners and management to understand what events and measures worked and what wasn’t worth the effort.

The goal for each year should be to use this data to maximise the number of sign-ups while minimising the attrition rate among New Year sign-ups. Any independent gym or fitness club owner that can manage this will start to gain a significant advantage at this crucial time of year, preserving an invaluable momentum and steadily building the number of returning members throughout the year.

Our Final Thoughts

And if all of this talk of feedback, data and growth has got you eager to face the New Year head on, we here at Ashbourne Membership Management might be able to help. We have worked with countless partner gyms and fitness clubs, doing everything from collecting and helping them to understand their data, to making sure their facility is secure, to making sure membership payments are collected on time.

We have helped independent gym and fitness club owners and management work smarter as well as harder, achieving goals together that might’ve seemed impossible alone. So if you are an independent gym owner or manager and you want to take your facility to the next level, look no further. 

Whether it is data, access control, payment collection or software, our demonstration team are on stand-by here, ready to understand how we can help any facility build on their success and reach new heights.

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Part Two: How Independent Gyms Can Effectively Combat Pass-Sharing Members and Why Does It Occur?

Part Two: How Independent Gyms Can Effectively Combat Pass-Sharing Members and Why Does It Occur?

What conditions allow for Pass-Sharing to occur at an independent gym or fitness club?

In our second article on Pass-Sharing, we will be taking a deep dive into not only the ‘Why’ behind the phenomena, but what circumstances and factors we have seen in independent gyms and fitness clubs that make Pass-Sharing and Pin-Sharing more likely to occur in certain facilities.

As we stated in the first article in this series, we are as concerned about identifying when it is happening, and that requires a comprehensive knowledge of why Pass-Sharing is more likely to occur in certain independent gyms and fitness clubs. 

Here at Ashbourne we are keen to take a data-driven and thorough approach to these issues. Our background in advanced membership management software means we are often able to detect instances of Pass-Sharing that more rudimentary systems might overlook.

So, it is time for our deep dive into some of the whys we have experienced over our twenty-five years in the fitness industry when it comes to Pass-Sharing and Pin-Sharing.

Why Does Pass-Sharing Occur Within an Independent Gym or Fitness Club?

So why does Pass-Sharing and Pin-Sharing occur?

As with any consistent issue within an industry, it is a question with many answers. It can occur within two different gyms for two essentially different reasons. It can even occur within the same gym for two different reasons. But irrespective of the cause, the outcome is always the same. A loss in potential revenue, security and customer satisfaction. 

So it becomes more important to identify and address these issues early on.

Independent Gyms and the danger of Unmanned/24 Hours Gyms for Pass-Sharing

The rise of the 24/7 gym was revolutionary for the fitness industry, allowing access for a whole different demographic and pattern of consumer. But as we have covered elsewhere, this rise has not been entirely without issue.

The rise of unmanned independent gyms has led to a spike in Pass-Sharing and the reasons should be fairly apparent. When an independent gym or fitness club that uses either passes or pins attempts to go into an unmanned, 24 hours (or both) model without the necessary infrastructure in place, Pass-Sharing is likely to occur soon after.  

Many independent gyms and fitness clubs have attempted to follow the path of the corporate budget-chains and their glass and steel, unmanned 24 hour juggernauts. Many have found success, but others have found pitfalls along the way.

Long-time readers will know that we covered some of these pitfalls in 2022 and 2023 when the energy crisis started to put a dent in the myth of invincibility that had surrounded this model. But with that being said, independent gyms in the correct area, taking the right measures and with the right clients can expect great success from this model.

But if it is implemented too hastily, an unmanned independent gym can witness a spike or even an epidemic of Pass-Sharing. All it takes is one member to realise that they can share their pass and face no repercussions (which become increasingly unlikely with an unmanned facility) and word of mouth will start to spread. 

Unsurprisingly this can represent a significant danger for any independent gym that tries to make the jump to unmanned and/or 24/7s without the right system. It can be a significant blow to morale, reputation and finances all at once.

If an unmanned gym is using a rudimentary membership access device such as a key fob or membership card, adopting an unmanned system can be a risk. Members will quickly notice if the gym or fitness club that they are going to has no discernable way to track who is using the card or fob to access the gym and many may start utilising this in the incorrect way. 


But it isn’t all negative. Unmanned, of course, does not mean unmonitored. We will build upon the solutions for unmanned independent gyms and fitness clubs in our next article, but save to say many independent gyms have made this system work safely and securely. 

Credit card, man smile and payment at gym for fitness membership or exercise subscription. Fintech .
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Pass-Sharing as a problem for new (or relatively new) gyms and fitness clubs

Another very common cause of Pass-Sharing is if an independent gym or fitness club is new or relatively new. There are all sorts of reasons that could be contained within this sub-section. It could be that the proper procedures have yet to be put in place, the initial membership pass system is rudimentary or insecure, or just certain security features getting lost in the hectic shuffle of opening a new gym.

We have helped hundreds of independent gyms through their tumultuous starting phase and so we know what to look for and how to prevent these issues. Opening a new gym is a complex endeavour, with dozens of issues to tackle during the first weeks and months. 

And it is very reasonable that a management team might lose track of some issues. Opening is a busy time, and there are all sorts of pressing matters, whether it is the opening push for marketing, forging and testing a brand identity, or training and equipment. From brand identity and marketing through to equipment, staff and training.

With all that going on, we think it is fair that we have noticed a trend amongst new gym owners. There is often a moment in the opening year when management realise that despite all their great work, some members have slipped through the gaps. 

Luckily these teething problems are easy to address, and we will be looking into it in great detail in the next articles. 

How undeveloped, simplistic systems and neglect can contribute to Pass-Sharing

Our final reason in this article is, mercifully, not the most common cause. But it is certainly the one that indicates the most dire situation for an independent gym. Unfortunately, Pass-Sharing is often just associated with plain neglect, whether it is from a management, systems or staff perspective. 

It is a well-attested pattern that if morale is low and the members can sense it, Pass-Sharing will increase. Members will only value a club as much as they feel the club values itself, and we have often found that clubs that have either been neglected or are going through a period of decline will see this issue compounded by Pass-Sharing. 

If this happens, it is important that the independent gym or club in question sharpens up their act quickly. Either by introducing new systems which can sufficiently address the problem and by increasing the sense of respectability and care within the facility. If the members can be reminded that the facility is a place deserving of respect, the rules are much more likely to be abided. 

We know from past experience that it is a hard task to reverse this negative momentum, but with the right attitude and application of staff and procedure, we have helped many independent gyms and fitness clubs turn it around.

We can help...

And if you are an independent gym or fitness club owner and you want to inject your gym with the positive momentum of new technologies, software and procedures, you might be in the right place.

Over the last twenty five years we have helped hundreds of independent gyms either reverse negative momentum or to take their operations to the next level. Whether it is using advanced biometrics to stamp out Pass-Sharing or implementing software that can transform how a gym handles data and feedback systems, we are committed to helping our partners get the most out of their facilities. If you are interested in seeing what Ashbourne can do for you, click here and talk to our highly skilled demonstration team today.

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Part One: How Independent Gyms Can Effectively Combat Pass-Sharing Members

Part One: How Independent Gyms Can Effectively Combat Pass-Sharing Members

Here at Ashbourne Membership Management, we pride ourselves in the expertise and knowledge that goes into our blogs and today’s topic, Pass Sharing, is no exception.

Over our twenty five years in the fitness industry, we have assisted hundreds of gyms in combating this common problem within the fitness industry. In this series of articles, we will be taking a look at the proven methods we have recommended and used to address this costly issue that can cause reputational and financial damage to any fitness facility. We have seen it affect every type of independent gym and fitness club, from large, established gyms to small, specialised clubs.

Pass-Sharing, sometimes called  ‘Pin-Sharing’ depending on the system of verification used by the fitness facility is a term many independent gyms and fitness club owners will already know.

This will be the first in a series of articles where we look at not only the solutions to this problem, but how independent gyms can start to identify whether it is occurring in the first place.


We have always advocated a data-driven approach as a way to combat many modern problems facing independent gyms and fitness clubs, and this issue is no exception. We will be leveraging our technical expertise within the fitness industry to help identify and deal with these contract-violating actions in a safe and efficient way. 

And that is exactly what we will be focusing on here, because without the approach data infrastructure, it can be incredibly challenging for an independent gym or fitness club’s management to ascertain if Pass-Sharing is even occurring

How an Independent Gym or Fitness Club can identify Pass-Sharing/Pin-Sharing

To many independent gym owners, Pass-Sharing is a known entity, but it is important we establish a working definition. 

Pass-Sharing (Also called Pin-Sharing or increasingly under the umbrella term ‘Access-Sharing’) are all terms given used to describe a series of contract-violating behaviours that paying members of a gym or fitness club can partake in. 

Access control is always an important issue for independent gyms and fitness clubs and Pass-Sharing highlights why it can be costly in more than one way to neglect the access solutions used in a fitness facility. 

The issue occurs when a gym’s member gives their ‘pass’ or ‘pin’ to one or more non-paying non-members. This can be shared either physically, for example giving them the key fob or card they would use to get through the access controls of the gym. Or it can be digital, sharing the method of access, for example a QR code, on their phone.

No matter whether digital or physical, the end result is the same. These non-members will now find themselves with the same access to the independent gym or fitness club’s facility that a paying member would have. Not only without paying, but without signing a contract nor having agreed to any health and safety terms. 

While this constitutes a significant violation of the membership terms of nearly every gym or fitness club we are aware of, it can be a prevalent and pertinent problem if an independent gym hasn’t invested appropriately in its security and access control infrastructure.

Not only that, if news of Pass-Sharing reaches the general, paying membership, it can represent a significant loss in reputation, morale and trust for the facility in question. 

If it is discovered a culture of Pass-Sharing/Pin-Sharing has become widespread and untreated, it can demoralise members, damage retention and eventually impact profits. More than that, it can signify a loss of control, respectability and perceived competence for the independent gym in question. 

Because of this Ashbourne has always taken Pass-Sharing as a high priority issue, not only to tackle if and when it is discovered, but also how to identify in the first place. Many independent gyms and fitness clubs we have worked with have had Pass-Sharing and Pin-Sharing occurring under their noses for a significant period of time. 

Which is why in our next article we will be looking at how data, staff, security equipment and access controls can all be utilised to identify Pass-Sharing at both an individual level and as a broader trend. 

two-women-holding-gym-bag-walking-indoors-2023-11-27-05-01-28-utc-min
happy-diverse-sportspeople-having-fun-in-fitness-c-2023-11-27-05-36-13-utc-min

But if you are an independent gym or fitness club owner or management and you are concerned that Pass-Sharing might be occurring within your facility, don’t just wait for the next article, contact us today! 

We have helped countless independent gyms understand and prevent their Pass-Sharing problems. With our state of the art access controls, biometric verification and data insight software, we can turn an intractable problem into an easy quandary to solve within a short timeframe.

Here at Ashbourne we are dedicated to giving our partner gyms and clubs the tools they need to make sure that their facility and members are safe and secure. Whether it is new access controls such as full-height turnstiles or advanced biometric scanners to all but eliminate Pass-Sharing overnight. We have something that will work for every gym. If you are interested in knowing more, please do not hesitate to contact our demonstration team here and we can start to understand how Ashbourne Membership Management can make your gym safer, more secure and all importantly, more profitable. 

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Part Two: Understanding The Costs Of Opening An Independent Gym

Part Two: Understanding The Costs Of Opening An Independent Gym

Welcome, or welcome back, to the second article in our series focusing on the costs of opening an independent gym or fitness club. As per the last article, we will be using our wealth of experience within the fitness industry to look at everything from hidden costs to where savings can be found during this expensive process.

Last time we took a look at the recurring costs, as well as looking at how some purchases could be either a one-off or recurring cost, depending on the route taken. This time we will be moving focus onto the one-off costs themselves, with a deeper dive into how even these one-off opening costs can be mitigated or diffused. 

Here at Ashbourne, we’ve helped countless gyms and fitness clubs through difficult times and out the otherside. Take a look at our success stories for further proof of the impact we can have upon an independent gym or fitness club.

All that to say that we are keenly aware of the costs that any group or individual will be incurring in this venture. Our belief is to never recommend something just because it is the flashiest or the best marketed. We are committed to finding the value solutions that will put any aspirant gym or club owner on the best footing moving forward. 

One-Time/One-Off Costs

When starting an independent gym or club, the big one-off purchases can feel daunting. Monthly, Quarterly or Annual costs present their own problems but it is the immediacy of the one-time costs that your new gym or club can’t do without that will be daunting.

Many of these costs will become the foundation of your new business, the bedrock that your new independent gym or fitness club is built on. As such, it is important to get it right. 

Not every one of these items is going to be a silver bullet though, there is no guaranteed recipe for overnight success and we won’t pretend otherwise. But by getting the One-time costs right, you will be putting your new gym or club on the right footing. 

And in our experience, this is vital. The momentum from a new gym or club opening is a rare resource, and one that should be harnessed. First impressions matter as they say, and the one-off startup costs are going to be some of the largest factors in our new membership’s first impression of the new establishment. 

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Day One - One-Time/One-Off Costs: Breakdown

For the purpose of this breakdown, we will be focusing on the broadstroke purchases that will apply to most gyms and fitness clubs. In a future article we will go into more specialised and specific types of club. 

As we said above, this is about first impressions. When those first early adopter members walk through the doors of your new gym or fitness club, they are going to be greeted with an image. And that image will inform a lot of what happens next.

Initial word of mouth can be a very positive force for a new independent gym or fitness club, irrespective of the location you are opening in. These initial one-off costs are the purchases you will be making to ensure that what your new members are seeing is not only going to satisfy the risk they took in trying a brand new gym or club, but that it is also going to make them spread the good word.

One-Time/One-Off Costs Checklist

*We will do a more detailed breakdown of opening insurances but in the meanwhile see our detailed article on independent gym and fitness club insurances here.
**As covered in the previous article, Gym Equipment was our example of a flexible One-Time/Recurring cost depending on payment structure.
***These can sound daunting, for more on this our demonstration team can help answer questions.

This is just the basic checklist, the full contents for various different gyms and fitness clubs will naturally vary. Which will be our focus in the next article.

So what are they going to see first? Well, there will be the front of the building and then the first sights that greet them at the door. A well-lit lobby or reception area does wonders. Obviously the commercial properties in the area/areas will impose certain limits, as will the amount of money that can be set aside for renovations and redecorating. 

And then, of course, there will be staff. The members of your team that will provide a vital part of the service and atmosphere. This section represents a significant number of the items on our list. Whether it is uniforms, recruitment costs, initial wages, training. In addition there may be certifications that are required.

After that comes the infrastructure they will use. This includes any digital systems, the physical computers, payment systems, operational access controls. 

Then there’s gym equipment. Your members expect treadmills, exercise bikes, running machines, free weights… Some of these can be leased. If you’re buying outright that’s another one-off cost to consider.

What else would you expect to see? Team members. They need to be hired and hiring costs money. And they need to be uniformed and uniforms cost money. Plus they need computer systems, payment systems, insurance, and maybe licences too.

All these things need to be paid for before you welcome in your first members. And can therefore be considered the up-front costs of opening your gym. That means you’ll need funding in place, whether it’s from investors, loans, or your own savings.

Next Time

Unsurprisingly, this brings us to the conclusion of this article. 

The checklist might appear daunting at first but many parts will start to fall into place. Especially with the right partners. While we will be focusing on the different requirements of various gyms and clubs next time, there is plenty that can be done in the meanwhile.

Here at Ashbourne, we are able to help with large swathes of the above checklist, especially when it comes to membership management software, access controls and equipment. We have helped countless new and established independent gyms and fitness clubs create systems that function effortlessly and just as importantly, will last. 

So whether you are thinking of setting up a new gym or club or in the process, we want to hear from you. Our professional and trained demonstration team is ready and able to help any gym owner or aspirational gym owner get their fitness facility up and running in no time! If we have piqued your interest, click here to find out more. 

Get your club in shape.

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Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club,
the goals you want to achieve, and how our system can help you.

Get your club in shape.

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Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.

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