Part Two: How Independent Gyms Can Effectively Combat Pass-Sharing Members and Why Does It Occur?
What conditions allow for Pass-Sharing to occur at an independent gym or fitness club?
In our second article on Pass-Sharing, we will be taking a deep dive into not only the ‘Why’ behind the phenomena, but what circumstances and factors we have seen in independent gyms and fitness clubs that make Pass-Sharing and Pin-Sharing more likely to occur in certain facilities.
As we stated in the first article in this series, we are as concerned about identifying when it is happening, and that requires a comprehensive knowledge of why Pass-Sharing is more likely to occur in certain independent gyms and fitness clubs.
Here at Ashbourne we are keen to take a data-driven and thorough approach to these issues. Our background in advanced membership management software means we are often able to detect instances of Pass-Sharing that more rudimentary systems might overlook.
So, it is time for our deep dive into some of the whys we have experienced over our twenty-five years in the fitness industry when it comes to Pass-Sharing and Pin-Sharing.
Why Does Pass-Sharing Occur Within an Independent Gym or Fitness Club?
So why does Pass-Sharing and Pin-Sharing occur?
As with any consistent issue within an industry, it is a question with many answers. It can occur within two different gyms for two essentially different reasons. It can even occur within the same gym for two different reasons. But irrespective of the cause, the outcome is always the same. A loss in potential revenue, security and customer satisfaction.
So it becomes more important to identify and address these issues early on.
Independent Gyms and the danger of Unmanned/24 Hours Gyms for Pass-Sharing
The rise of the 24/7 gym was revolutionary for the fitness industry, allowing access for a whole different demographic and pattern of consumer. But as we have covered elsewhere, this rise has not been entirely without issue.
The rise of unmanned independent gyms has led to a spike in Pass-Sharing and the reasons should be fairly apparent. When an independent gym or fitness club that uses either passes or pins attempts to go into an unmanned, 24 hours (or both) model without the necessary infrastructure in place, Pass-Sharing is likely to occur soon after.
Many independent gyms and fitness clubs have attempted to follow the path of the corporate budget-chains and their glass and steel, unmanned 24 hour juggernauts. Many have found success, but others have found pitfalls along the way.
Long-time readers will know that we covered some of these pitfalls in 2022 and 2023 when the energy crisis started to put a dent in the myth of invincibility that had surrounded this model. But with that being said, independent gyms in the correct area, taking the right measures and with the right clients can expect great success from this model.
But if it is implemented too hastily, an unmanned independent gym can witness a spike or even an epidemic of Pass-Sharing. All it takes is one member to realise that they can share their pass and face no repercussions (which become increasingly unlikely with an unmanned facility) and word of mouth will start to spread.
Unsurprisingly this can represent a significant danger for any independent gym that tries to make the jump to unmanned and/or 24/7s without the right system. It can be a significant blow to morale, reputation and finances all at once.
If an unmanned gym is using a rudimentary membership access device such as a key fob or membership card, adopting an unmanned system can be a risk. Members will quickly notice if the gym or fitness club that they are going to has no discernable way to track who is using the card or fob to access the gym and many may start utilising this in the incorrect way.
But it isn’t all negative. Unmanned, of course, does not mean unmonitored. We will build upon the solutions for unmanned independent gyms and fitness clubs in our next article, but save to say many independent gyms have made this system work safely and securely.
Pass-Sharing as a problem for new (or relatively new) gyms and fitness clubs
Another very common cause of Pass-Sharing is if an independent gym or fitness club is new or relatively new. There are all sorts of reasons that could be contained within this sub-section. It could be that the proper procedures have yet to be put in place, the initial membership pass system is rudimentary or insecure, or just certain security features getting lost in the hectic shuffle of opening a new gym.
We have helped hundreds of independent gyms through their tumultuous starting phase and so we know what to look for and how to prevent these issues. Opening a new gym is a complex endeavour, with dozens of issues to tackle during the first weeks and months.
And it is very reasonable that a management team might lose track of some issues. Opening is a busy time, and there are all sorts of pressing matters, whether it is the opening push for marketing, forging and testing a brand identity, or training and equipment. From brand identity and marketing through to equipment, staff and training.
With all that going on, we think it is fair that we have noticed a trend amongst new gym owners. There is often a moment in the opening year when management realise that despite all their great work, some members have slipped through the gaps.
Luckily these teething problems are easy to address, and we will be looking into it in great detail in the next articles.
How undeveloped, simplistic systems and neglect can contribute to Pass-Sharing
Our final reason in this article is, mercifully, not the most common cause. But it is certainly the one that indicates the most dire situation for an independent gym. Unfortunately, Pass-Sharing is often just associated with plain neglect, whether it is from a management, systems or staff perspective.
It is a well-attested pattern that if morale is low and the members can sense it, Pass-Sharing will increase. Members will only value a club as much as they feel the club values itself, and we have often found that clubs that have either been neglected or are going through a period of decline will see this issue compounded by Pass-Sharing.
If this happens, it is important that the independent gym or club in question sharpens up their act quickly. Either by introducing new systems which can sufficiently address the problem and by increasing the sense of respectability and care within the facility. If the members can be reminded that the facility is a place deserving of respect, the rules are much more likely to be abided.
We know from past experience that it is a hard task to reverse this negative momentum, but with the right attitude and application of staff and procedure, we have helped many independent gyms and fitness clubs turn it around.
We can help...
And if you are an independent gym or fitness club owner and you want to inject your gym with the positive momentum of new technologies, software and procedures, you might be in the right place.
Over the last twenty five years we have helped hundreds of independent gyms either reverse negative momentum or to take their operations to the next level. Whether it is using advanced biometrics to stamp out Pass-Sharing or implementing software that can transform how a gym handles data and feedback systems, we are committed to helping our partners get the most out of their facilities. If you are interested in seeing what Ashbourne can do for you, click here and talk to our highly skilled demonstration team today.
Get your club in shape.
Want to discover how? Let us show you.
the goals you want to achieve, and how our system can help you.
Get your club in shape.
Want to discover how? Let us show you.
Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.
Get your club in shape.
Want to discover how? Let us show you.
Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.