Our free & confidential 24-hour opioid hotline for family members, friends, and those with opioid addiction and abuse.
Picking up the phone is the best way to start the process of detox and rehabilitation.
Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.
What is The Recovery Village Helpline?
The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.
“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below
Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.
877-399-0063 or Learn more about our admissions process.
What is an Opiate/Opioid Hotline?
Opioid hotlines and helplines exist solely for the purpose of helping people ready to make a change. National and local resources exist for drug addiction and drug-related situations of almost any kind imaginable. The difference with an opioid hotline is that its sole purpose is to help those whose addiction is rooted in opioid use.
When Should I Call a Helpline?
First and foremost, if the situation is life-threatening please call 9-1-1 immediately.
While helplines on a national level can provide valuable assistance, it is only local emergency resources that can properly assess and take action when there is immediate danger of harming oneself or others.
If it is not a life-threatening emergency, the time to call is when the addict or loved one realizes it is time to take action toward rehabilitation and recovery. Our 24-hour-a-day, 7-days-a-week opioid hotline is there for those in such a position.
If I Call, What Questions Will They Ask?
A helpline or hotline will focus first on the immediate situation and condition of the individual addicted to opioid as well as those in their presence. As mentioned above, the most important point is to establish that all parties are safe.
- Is the individual addicted to or abusing opioids in a situation where they may do harm to themselves or others?
- Are there co-occurring addictions or conditions beyond opioid abuse that need to be addressed?
- Is the individual seeking a drug treatment program to overcome their opioid addiction?
- Do the programs and services offered provide a good match for the caller’s individual needs?
If I Call, Is the Conversation Confidential?
The Recovery Village’s 24-hour, toll-free opioid hotline is 100% confidential.
When calling any of the national resources below we encourage you to ask them to answer any questions you have about confidentiality.
Can I Start the Detox & Rehab Process at the Time of My Call?
All hotlines and helplines will take a different approach. That approach is based upon what facilities they have at hand to help the individual. Our goal is to match suitable, comprehensive opioid addiction treatment that we offer with the needs of the individual seeking treatment. That often comes in the form of, drug rehab but may employ a variety of services including detoxification and therapy, either at an inpatient or outpatient facility.
National Hotlines
Emergencies and Crisis Situations
Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.
- 9-1-1
- Available 24 Hours
The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).
- 800-222-1222
- Available 24 Hours a Day
National Suicide Prevention Lifeline
- 800-273-TALK (8255)
- Available 24 Hours a Day
Mental Health Disorders
The National Mental Health Association
- 800-969-6642
- Available During Business Hours
Drug Abuse and Addiction
Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.
- 800-662-HELP(4357)
- Available 24 Hours a Day
Opiates & Opioids During Pregnancy
The Recovery Village aims to improve the quality of life for people struggling with substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare providers.